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Should you have further questions or an issue regarding your delivery status please contact the American Express Merchant Service Hotline:

Country / Region Contact Number
Australia 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST)
New Zealand 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT)
Hong Kong 2277 2277 (Monday to Friday, 9:00am-6.30pm, except public holidays)