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REGISTRATION AND LOGIN
How do I register to access the American Express Point of Purchase Webshop?

 

Usernames and passwords are not required for merchants. All Merchants can browse and shop for items immediately on this website. For American Express employees please use your AEXP email address to register an account. Login details will be emailed to you.

 

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ORDERING
Is there an approval process for the American Express Shop?

 

Merchants are limited to a maximum of 2 orders per week (7 days).

Orders that exceed their maximum within 7 days will not be automatically fulfilled and will be sent to the American Express internal team for approval.

Orders that are rejected will be sent an email explaining why the order was rejected.

 

Can I leave things in my shopping cart?

 

Once you have added items into your shopping basket, they will remain in your basket for 5 days after which time they will automatically be removed.

 

Can I cancel my order?

 

 If you need to cancel an order, please contact the merchandise enquiries team immediately:

  • Australia: 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST, except public holidays)
  • New Zealand: 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT, except public holidays)
  • Hong Kong: 2277 2277 (Monday to Friday, 9:00am-6:30pm, except public holidays)

 

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DELIVERY
Can I get my order delivered to a home or to my PO Box?

 

No, business delivery addresses are always preferred. Majority of orders will require a signature upon delivery.

 

How do I track the delivery status of my order?

 

Once your order has been dispatched from our warehouse, you will receive a dispatch notification email outlining the parcel tracking number as well as the freight provider used.

To view delivery status of your order, go to 'Track orders' located on the horizontal menu on Point of Purchase Webshop. Enter (or copy paste) the consignment number into the field provided and click Search. A summary of the delivery status will display onscreen.

Should you have further questions or an issue regarding your delivery status please contact us and ensure you have your order confirmation or consignment number ready to quote for enquiries:

  • Australia: 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST, except public holidays)
  • New Zealand: 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT, except public holidays)
  • Hong Kong: 2277 2277 (Monday to Friday, 9:00am-6:30pm, except public holidays)

 

How can I receive my order urgently?

 

For any urgent deliveries, please contact us and our team will do our best to accommodate your special request. Additional charges may apply:

  • Australia: 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST, except public holidays)
  • New Zealand: 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT, except public holidays)
  • Hong Kong: 2277 2277 (Monday to Friday, 9:00am-6:30pm, except public holidays)

 

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RETURNS
Can I change my mind & return my order?

 

Yes, however this must be done within 14 days of receiving your order.

If you wish to return your order you must contact us with your Order ID and item code of the product you wish to replace:

  • Australia: 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST)
  • New Zealand: 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT)
  • Hong Kong: 2277 2277 (Monday to Friday, 9:00am-6:30pm, except public holidays)

 

I have received incorrect/ damaged stock

 

If you have received the incorrect item or damaged stock, please contact us within 14 days of receiving your order:

  • Australia: 1300 363 614 (Monday to Friday, 8:00am-6:00pm AEST, except public holidays)
  • New Zealand: 0800 800 855 (Monday to Friday, 9:00am-6:00pm NZDT, except public holidays)
  • Hong Kong: 2277 2277 (Monday to Friday, 9:00am-6:30pm, except public holidays)

You will need to advise them of your Order ID and item code of the product that is damaged/incorrect.

Collection can then be arranged to exchange incorrect items or replace damaged / faulty stock.

 

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